At Josephine Ads, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward return and refund process.

1. Return Eligibility

To be eligible for a return, the item must:

• Be in original condition (unused, uninstalled, and in original packaging)

• Be returned within 30 days of delivery

• Include all original accessories, parts, and documentation

Items that are damaged due to misuse or not returned in original condition may not be eligible for a refund.

2. Non-Returnable Items

The following items are non-returnable:

• Custom or made-to-order mirrors

• Items marked as Final Sale

• Gift cards

3. Damaged or Defective Products

If your item arrives damaged or defective:

• Contact us within 7 days of delivery

• Provide clear photos of the damaged product and packaging

• We will arrange for a replacement or a full refund at no extra cost

4. How to Initiate a Return

To start a return, please contact our support team at:

📧 Email: support@josephineads.store
📞 Phone: +1 662 874 2145

Include your order number and reason for the return. Our team will guide you through the process.

5. Return Shipping

• Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance.

• Returns must be sent to the address provided by our support team.

6. Refunds

Once your return is received and inspected:

• We’ll notify you of the approval or rejection of your refund

• Approved refunds will be processed to your original method of payment

• Refunds may take 5–10 business days to appear on your account

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again

2. Contact your credit card company or bank

3. If still unresolved, contact us at support@josephineads.store

8. Exchanges

We offer free exchanges for items that arrive damaged or defective. If you wish to exchange a product for another size or style, please contact our support team for assistance.

9. Cancellations

Orders can be cancelled within 12 hours of purchase if they have not yet been processed or shipped. Contact us immediately for cancellation requests.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, we’re here to help.

Address:
13711 Rd 614, Philadelphia, MS 39350, USA
Phone: +1 662 874 2145
Email: support@josephineads.store