At Josephine Ads, we’re committed to delivering your order as quickly, safely, and efficiently as possible. Below you’ll find all the details regarding our shipping and delivery process.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Timeframes

We offer reliable and tracked shipping options across the United States. Estimated delivery times:

Delivery times may vary based on your location and carrier delays.

3. Shipping Rates

• Standard Shipping: Free on all orders over $75

• Orders under $75 may incur a flat rate fee calculated at checkout

• Expedited shipping costs will vary depending on your order and location

4. Tracking Your Order

Once your order ships, you will receive an email with:

• Tracking number

• Carrier details

• Estimated delivery date

You can also track your order anytime using the link provided in your confirmation email.

5. Delivery Address Guidelines

• Please ensure your shipping address is complete and accurate

• We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses

• We do not ship to P.O. Boxes at this time

6. Damaged or Lost Packages

If your package is lost or arrives damaged:

• Contact us within 7 days of delivery

• Send photos (if applicable) and include your order number

• We will investigate and offer a replacement or refund, depending on the situation

7. International Shipping

Currently, we only ship within the United States. We are working on expanding our reach to international locations in the near future.

8. Delays Due to Unforeseen Circumstances

Shipping times may be affected by:

• Weather conditions

• Holidays

• Carrier delays

• Supply chain issues

We will keep you informed of any major delays via email.

9. Order Cancellations & Changes

• Orders can only be modified or cancelled within 12 hours of purchase

• Once shipped, changes cannot be made

10. Contact Us

Have questions about your order or shipping? Our team is here to assist you.

Address:
13711 Rd 614, Philadelphia, MS 39350, USA
Phone: +1 662 874 2145
Email: support@josephineads.store